At soapé, we are committed to providing you with eco-friendly and high-quality products. If you are not completely satisfied with your purchase, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.

Conditions for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at contact@soa-pe.com. Once your return is approved, we will provide you with a return shipping label and instructions on how to send your package. Please note that any items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at contact@soa-pe.com.

Damages and Issues
We ask that you inspect your order upon receipt. If your item is damaged, defective, or incorrect, please contact us immediately so we can evaluate the situation and make it right.

Non-Returnable Items
Certain items are not eligible for return, including:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
If you have questions regarding the return eligibility of a specific item, please contact us for further clarification.

Please note that we cannot accept returns for sale items or gift cards.new

Exchanges
The fastest way to ensure you receive your desired item is to initiate a return for the current product. Once your return is accepted, you can proceed with a new purchase.

Refunds
Upon receipt and inspection of your returned item, we will notify you whether your refund is approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@soa-pe.com.