Privacy policy
Last Updated: 11/29/2024
At Soape Sdn Bhd ("we", "us", or "our"), protecting your personal information is a priority. This Privacy Policy describes how we collect, use, and share your personal data when you use our website or services.
1. Information We Collect
We collect the following types of information:
Personal Information: When you register, purchase products, or communicate with us, we collect details such as your name, billing and shipping addresses, email, and phone number.
Payment Information: This includes your payment card information (collected via secure third-party payment gateways).
Automatically Collected Information: We collect certain data automatically, such as your IP address, browser type, browsing behavior on our website, and interactions with our content.
Marketing Information: Information about your preferences and participation in our promotional offers or campaigns.
2. How We Use Your Information
We may use your information for:
Processing Orders: To process and deliver your orders, manage payments, and provide updates on your transactions.
Customer Support: To respond to your inquiries and offer assistance regarding products and services.
Improving Services: To improve the design and functionality of our website and ensure the best user experience.
Marketing and Promotions: To send you promotional content, offers, or newsletters (if you have consented to receive them).
Compliance: To comply with legal obligations, regulatory requirements, and to safeguard the security of our services.
3. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing behavior, improve our website, and deliver targeted ads. You can modify your cookie preferences in your browser settings, though disabling cookies may limit certain functionalities.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
Service Providers: Trusted third-party service providers who help with payment processing, order fulfillment, marketing, and website analytics.
Legal Authorities: When required by law or to protect our legal rights.
Affiliates: We may share your information with affiliates for internal business purposes. In all instances, we ensure that your data is handled securely and in compliance with applicable regulations.
5. Security
We use industry-standard security measures, such as encryption and secure servers, to protect your personal data. However, please note that no method of online transmission or storage is completely secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as required by applicable laws.
7. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Correct any inaccuracies in your personal data.
Erasure: Request the deletion of your personal data, subject to certain legal exceptions.
Restriction of Processing: Request that we limit how we process your data.
Data Portability: Receive your personal data in a commonly used format and transfer it to another service provider.
Withdraw Consent: You can withdraw your consent for marketing communications at any time by contacting us.
To exercise any of these rights, please contact us at contact@soa-pe.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of those websites before providing them with any personal data.
9. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your own, where data protection laws may differ. In such cases, we ensure that appropriate safeguards are in place to protect your data.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes indicates your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Soape Sdn Bhd
Email: contact@soa-pe.com